Fees & Payments Policy

Types of Fees

Sellers may be required to pay the following types of fees. Please note that all fees are listed exclusive of any value-added tax (VAT) or similar taxes that may apply. See the Taxes section below for further details.

Transaction Fees

When you make a sale through Chapechape.com, you will be charged a transaction fee of 7% The total amount of the sale includes the item price, any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees, and Chapechape processing fee of 2.9% + $0.4 CAD taken from the same total amount of sale . The minimum fee charge for the sale through Chapechape.com is $1CAD .If you sell from the US or Canada, the transaction fee will not apply to sales tax, Goods and Services Tax (“GST”), or Harmonised Sales Tax (“HST”), unless you have included those charges in your listing price. If you sell from anywhere other than the US and Canada, the transaction fee will apply to the listing price (which should include any applicable taxes), postage price, and gift wrapping fee. If you offer optional personalisation for an additional fee, the additional fee for personalisation is added to the listing price you display and the total display price is subject to the same transaction fees described in this Section. See the Taxes section below for more information about whether you are required to include applicable taxes in your listing prices. Transaction fees are deducted from your current balance as each sale occurs, and are reflected in your payment account.

Advertising and Promotional Fees

Chapechape offers multiple services to help you advertise your listings and promote your shop, including Chapechape Ads and Offsite Ads. If you use Chapechape Ads, you select your daily maximum budget, as set forth in more detail below. For Offsite Ads, fees are only charged if Chapechape’s advertising your listing directly results in a sale, as set forth in more detail below.

Chapechape Ads Fees

If you purchase paid advertising on Chapechape through the Advertising Dashboard in Shop Manager, you can …

Subscription Fees

Chapechape sellers in good standing may opt-in to Chapechape Plus, a subscription package offering an expanded set of tools for growing brands. The fee for an Chapechape Plus subscription is $10 CAD per month. Chapechape Plus subscription fees are deducted from your current balance each month and reflected in your payment account. Where applicable, Chapechape will charge sales tax on your monthly subscription fee for sellers located in the United States.

Auto-renew. Subscription fees will be added to your payment account on the same day every month in your domestic currency. For example, if you sign up on 5th March, your subscriptions fees will be added on 5th April, 5th May, and so on. When you sign up at the end of the month, your subscription fees will be charged to your payment account on the last day of the month. For example, if you sign up on 31st May, your subscription fees will be added on 30th June because that is the last day of the month. You can cancel your Chapechape Plus subscription anytime by visiting the Your Subscription section of your Shop Manager’s Settings. You will have access to your Chapechape Plus subscription until the end of that subscription cycle, and your final day of access will be identified in the Your Subscription dashboard. After your Chapechape Plus subscription has ended, your shop will return to Chapechape Standard, and you will no longer have a subscription fee added to your payment account. To learn more about Chapechape subscriptions, click here. |

While you are subscribed to Chapechape Plus, you are provided with the following credits each subscription cycle:

  • 15 listing credits, which are visible as $3 CAD in listings credit in your payment account
  • $5 CAD in Chapechape Ads credits, which are visible in your payment account and on your advertising management page

You must use the credits during the subscription cycle, otherwise they expire. Credits will not roll over month to month. They will be reset and replenished at the beginning of each subscription cycle.

Fee Avoidance

 Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by Chapechape. This includes, for example, encouraging buyers to purchase an item in your Chapechape shop through another venue. A transaction initiated on Chapechape may not be completed off of Chapechape. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item’s price after a sale for the purpose of avoiding Chapechape transaction fees, misrepresent the item’s location, or use another user’s account without permission.

Paying your Chapechape Fees

Chapechape will automatically deduct all fees owed from your payment account. Provided you have sufficient funds in your payment account no further payment action is required. If your payment account does not contain sufficient funds you are responsible for paying any fees owed in full within 15 days of the date of your monthly statement, or the account will be considered past due, and Chapechape may charge your card on file or take other actions to collect funds as laid out in the Recoupment section of Chapechape’s Payments Policy. If you make a sale while you have an outstanding balance the net sale amount will be applied to your outstanding balance. You may pay your outstanding balance manually by credit card, debit card, or PayPal. US sellers may also enrol in AutoBilling, Chapechape’s automatic outstanding fee payment option.

Your statement is available in your payment account at the beginning of each month, and will detail all sales and fees activity from the preceding month. You can learn more about paying your outstanding balance in this Help article.

Chapechape may suspend your selling privileges at any time pending payment of your outstanding balance.

Chapechape Payments

Chapechape Payments enables sellers to accept various forms of payment in their local currencies while using Chapechape’s services. Sellers registered for Chapechape Payments accept payment from buyers by major credit or debit cards accepted by Chapechape, Chapechape Gift Cards, Chapechape Credits and Chapechape Coupons (subject to applicable limitations, see Chapechape Gift Cards, Credits & Coupons Policy), by certain bank transfer services, through PayPal (where available), Apple Pay, Google Pay, and through Klarna (where available).

You can register for Chapechape Payments by clicking here. Sellers using Chapechape Payments are also subject to the Chapechape Payments Policy.


 You are responsible for collecting and paying any taxes associated with using and making sales through Chapechape’s services.

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