In order to request a refund, connect to your dashboard: click on “order” on the upper right menu locate the order you would like to change the status on the right you will see a little eye. Click on it and a new window will open. There you can change the order to: pending payment, processing, on hold, completed, cancelled, refunded, failed, draft. once you have choose what order status you would like to switch to and make sure to click on update  |
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